DELIVERY

Where does Trollfy Store deliver to? Trollfy Store delivers across the U.A.E. however some remote areas are restricted. If you want to check whether a remote area is available for delivery, please email us at info@emaratshop.com

How much does the delivery cost? For a total bill of above 299 AED, delivery is completely free. For orders of lower quantity, a flat delivery charge of 15 AED applies to the total order. 

Is it possible to schedule a specific delivery time? Generally, we deliver within 1-3 working days. The courier partner will contact you to arrange a suitable time.

Is international shipping available? Trollfy Store does not provide international shipping service as of now.

PLACING ORDERS

How do I know if my order has been successful? Once you’ve filled in the relevant details and checked out, you will receive an Email confirmation from Emaratshop showing the details of the order you’ve just placed along with the payment method you have selected.

Can I cancel my order? You can cancel the order up to the point of shipping without any charges being applied. However, if you want to return a product once the product is shipped, please refer to our return policy mentioned below.

SECURITY

Will my details be shared with 3rd parties of Trollfy Store? We respect the privacy of our valued customers and do not share any of our customer’s personal information with third party vendors.

PAYMENTS

How can I pay for my purchase? We accept Visa & Mastercard transactions as well as Cash on Delivery through our courier service.  

Will I receive a receipt for my purchase? Yes, once the order has been completed, you have an option of printing out a receipt for your purchase. You will also receive an email confirmation of your order with full details. After delivery, you will also receive a physical copy of the receipt with your product.